One inbox reaches the editorial team. Use it for a correction, a partnership question, or a press request, and we will get back to you.
We keep contact simple. Everything reaches the same place, and the right person picks it up from there. Email us at [email protected] and tell us, in a line or two, what you need. A clear subject line and a link to the page you are writing about help us reply faster.
We are a small editorial team that funds, plays, and times withdrawals at the casinos we rank. We read every message a real person sends. We aim to reply within two business days, and a correction that affects accuracy on a live page jumps the queue.
Spotted something wrong on a page? Send the page link and what looks off. Accuracy comes first here, so a flagged error gets checked before anything else in the inbox.
A few kinds of message reach the right desk quickly. Pointing your email at one of these from the start saves a round of back and forth.
A payout time that no longer matches, a bonus figure that has changed, a dead link, or a licence detail that reads wrong. Include the page and what you saw.
If you operate a casino and want to be considered for review, write in. We test before we rank, and a listing is never sold. Our process decides placement, not a fee.
Journalists and researchers covering the Canadian online casino market can reach our analyst, James Mitchell, through the same address. Note your deadline in the subject.
Found a guide useful, or think a section is missing? Reader feedback shapes what we test next, so tell us what you wish the site covered.
Innovate Northeast is an independent review site, not a casino operator. We do not run any of the sites we write about, we cannot see your account, and we cannot move your money. If your question is about an account, a deposit, a bonus you claimed, or a withdrawal that has not arrived, the operator is the only one who can help, and you should contact their support team directly.
For an account or payment issue, open the casino's live chat or email its support address, which sits in the footer of its site. If you are reaching out because gambling has stopped being fun, please see our responsible gambling page, where the helplines can support you right away.
Prefer a form? Fill it in and it will open a draft in your email app addressed to our team. Nothing is stored on this page.
